Terms & Conditions
Please ensure your items arrive in good time prior to installation to ensure you are happy with your products in regards to quality, damages, fit, suitability etc., before your fitter arrives
Making A Purchase
The following terms and conditions apply to all transactions on aquabliss.co.uk. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future use. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
We aim to deliver the following items within the time schedule listed:
Brassware (tap/showers) - 3 to 5 Working days
Pottery/Enclosures - 3 to 5 Working Days
Roll Top Baths - Within 3 to 5 Working Days
Made to order Cast Iron Radiators - Unpainted Minimum 2 weeks. Painted Minimum 3 weeks. Please note that these items are a special order, once the order has been placed and the items have been made they are cannot be cancelled they are non returnable / non refundable unless the item is faulty.
Certain postcodes will have a longer lead time for delivery however.
1) Description of Goods
All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We endeavor to ensure product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.
2) Your Order
If goods are ordered after 12.00pm on a week day, over the weekend or on a bank holiday the order date is taken as the following working day for delivery purposes. If a delivery would normally fall due over the Christmas shut down period the delivery period may be extended to a later date. After completion of your order please check your receipt and ensure that all the details are correct. If you are in any doubt please contact our sales department immediately firstname.lastname@example.org.
3) Payment and Price
We are entitled to make adjustments to the price to take account of any increase in our supplier's prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We ask that all goods be paid for on completion of order and that all funds are cleared prior to delivery. We accept most major credit and debit cards such as VISA, MASTERCARD and SWITCH. On the order you must provide us with your exact billing address and a contact telephone number. Incorrect information will cause a delay in processing your order.
4) Delivery Charges
All standard orders carry a standard charge of £3.00 inc VAT to £39.95 inc VAT. Some post codes in the following areas will incur an additional charge which will be advised prior to acceptance and delivery of your order: Isle of Wight, Scilly Isles, Grampian and Highlands Scotland and Scottish Isles. Orders for Northern Ireland, Eire, Isle of Man and Channel Islands will be charged accordingly to weight and size of each order.
5) Shipping and Handling
To ensure your order reaches you in perfect condition we send larger fragile goods via a palletised delivery service We may not be able to arrange delivery of these larger items outside mainland UK (England, Scotland, Wales).
6) Back Orders
If your item is not in stock we will back order for you, but you will be given the option to cancel your order if you would rather not wait.
We endeavour to deliver most products within the times stated above, if for any reason expected delivery will exceed the stated time from the date of receipt of order the customer will be informed and given the opportunity to cancel the order. However all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control, and we accept no liability whatsoever in respect to late deliveries.
If you have ordered a bath or a bathroom suite our transport company will call you to arrange delivery. Aquabliss strongly advises that you do not book your installers or engage in any preparatory work until full receipt of your goods. If any item is out of stock, an aquabliss sales adviser will email or telephone you to advise you of the expected delivery date.
The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be in one or more instalments.
The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g. if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver cannot drop at your door then you will be charged the any additional delivery costs, restocking and collection fees. (This will apply to large, bulky item orders arriving on pallets like bathroom suites or shower enclosures. Smaller parcels can be usually delivered on foot by the driver.)
Delivery dates are approximate and are not the essence of the contract. You are advised not to arrange installation of the items until after they have been delivered and checked for damage.
In certain circumstances where large bulky items are being ordered for delivery to very remote locations (such as Scottish Highlands) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or canceling your order.
The driver will break down the pallet and move the individual items to a single location of your choice outside the property. The drivers may be prepared to assist with moving the items into the property but this is entirely at their discretion, they are not obliged to do this. The delivery will be made by a single driver, so if the items you have ordered are heavy please ensure that an able bodied person is available to assist the driver with the carrying. For Health and Safety reasons the driver cannot carry heavy items on his own.
Without prejudice to the statutory rights afforded to consumers under English law, We accepts no liability for any failure to ship products due to lack of stock, pricing errors or similar or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases aquabliss Ltd will not process any payment or will immediately refund any payment made, in full.
Checking Goods For Damage and Notifying Aquabliss
For small item deliveries (taps & shower valves) that arrive with carriers you agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 1 day of the delivery.
For bulky deliveries (Cast Iron Radiators, Sanitary ware, Baths and Enclosures) that arrive on pallets you agree to check the goods for damage before signing the drivers delivery note, the driver will allow for time in which to inspect the items and identify any issues should they arise. If you sign for the goods, then you are accepting that the goods arrived in good condition and later claims for damages or missing items will not be considered. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery and email email@example.com with the details as soon as possible. If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked. Small damages such as a hairline crack under 5cm in length, and small chip less than 0.5cm which wouldn't be noticed until further inspection of the product must be reported within reasonable time which we would expect to be within 24 hours. Should there be an instance that damage would not be noticed upon reasonable inspection (i.e. an internal crack within a toilet pan for instance) and only during installation all maters such as this must be reported during installation
Damaged / Missing Goods
If an item on a delivery is damaged, make a note of the damaged item on the delivery paperwork and email firstname.lastname@example.org with the details. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you may be charged for the return and the redelivery of those items.
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver to the address on the order and goods will not be left without a signature . From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.
10) Cancellations & Returns
If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 14 days from date of delivery. To exercise your right of cancellation you must give written (by post, by fax or email) giving details of goods ordered and their delivery for full details of how to return please email our customer service department email@example.com . Except in the case of faulty or mis-described goods if you exercise your right to cancel after the goods have been delivered you will be responsible for returning them at your own cost and at your own risk, for items still in transit the cost of returning the goods will be the responsibility of you. You must take reasonable care to make sure the goods are not damaged in the mean time or in transit, should the items be sent via a carrier which requires them to be checked on delivery, please inform us of such in writing (email, fax, letter) before the delivery date, please also detail the day and method by which they are due to be delivered. Please note the return of non-faulty goods outside of the cancellation period may not be accepted and if accepted will incur a restocking charge of 15%, for goods returned outside 14 days from the cancellation period we will always offer a credit note upto 60 days. In the case of faulty or mis-described goods that we cannot exchange for whatever reason we shall ask you to return the goods yourself and refund you the reasonable postage costs. It is therefore important you make absolutely sure your requirements are correct on purchase. We will refund your money within 30 days of cancellation / return of goods less any delivery costs incurred.
We do not offer any credit facilities at the moment. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you. Terms and Conditions do not affect your statutory rights.
We do not store credit card details nor do we share customer details with any 3rd parties
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes